Frequently Asked Questions
Account Related
No, you can Order as a Guest without creating an Account. However, creating an Account has benefits listed below.
There are several benefits of creating an Account, including:
- Your billing / shipping information will be saved, and checkout will be faster.
- You will be able to view your previous Order history.
- An Account is required to facilitate returns & Order cancelations.
- Account holders will remain up to date with latest promotions & newsletters.
Simply click on ‘Create an Account’, enter the required details & submit the form.
Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’
Click on the link you receive on your email address and enter your new password.
Subscribe to our newsletter to receive updates on sales & promotions.
Orders
Select your products from the wajeehartshop.com website and click Add to Cart
Once you have added all your desired items to your Shopping Bag, follow these instructions:
If you are a registered customer,
- Make sure you are signed in using the Sign In link
- Click on the ‘Shopping Bag’ button and proceed to checkout.
- Select address and click Next
- Select payment method
If you are not a registered customer,
- Click on the ‘Shopping Bag’ button and proceed to checkout
- Enter all your required shipping and billing information
Click on the search icon on the top right of the website.
Enter the item code you are looking for and press Enter on your keyboard.
Unfortunately, you cannot reserve your Order online.
The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please Contact Customer Services.
Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.
You click on the Track Your Order link to track the status of your Order.
Technical Support
You can also call us 0308 8887447 or reach us by email at info@wajeehartshop.com
Meanwhile, you can place your Order as a Guest without creating an Account.
- Click on ‘Place Order’
- Enter the OTP code sent to you as an SMS on the website
- If you are unable to confirm via OTP code, you will receive a confirmation call
- Check your email for a Sales Order Summary
In case you are not able to sign-in,
- Reset your password and try signing-in again. If this still does not work,
- You can also call us 0308 8887447 or reach us by email at info@wajeehartshop.com
You can call us 0308 8887447 or reach us by email at info@wajeehartshop.com
As Sample Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:
Payments Related
You can pay for your Order via three payment methods:
- Cash on Delivery – available nationwide for Orders under PKR 50,000.
- Online Payment – Direct Bank Transfer
- JazzCash Payment – Direct JazzCash Transfer
To redeem a discount code, go to your cart and type in discount code below Order in the shopping bag, apply discount and proceed to check out.
We currently do not have a gift card option available for online purchases. Gift cards can be used in our retail stores.
Shipping & Handling
Your Order should be delivered within
- 2-5 days for major cities.
- 8-15 days for international orders.
The flat rate for delivery is Rs.190 all over Pakistan.
Our packages are delivered over land by leading third party courier companies.
Yes, we offer International Shipping, the Delivery Charges are applied according to the Country. International orders are made on full advance payment only.
Our courier delivery partners will make 2 attempts to deliver your parcel. On the second failed attempt, your order will be returned. If you have already paid for this order, your payment will be refunded within 10 days of order cancellation.
To modify your Address, call us on 0308 8887447. Please note, the address cannot not be modified after the Order has been processed because your order has already been dispatched.
Your Order ID is used to identify your Order and will be a part of the Order Sales Summary email. Once your Order has been dispatched, your Tracking ID will be emailed to you which will allow you to check the status of your delivery on the courier’s website.
Your Order ID is used to identify your Order and will be a part of the Order Sales Summary email. Once your Order has been dispatched, your Tracking ID will be emailed to you which will allow you to check the status of your delivery on the courier’s website.
Returns & exchange
You can contact our Customer Service center by emailing us images of defected/wrong product at info@wajeehartshop.com or calling us at 0308 8887447 within 72 hours of delivery.
Please click on our Shipping and Exchange link to view details.